- +1 3033561099
- support@arosscloud.com
Provide a variety of service support and guarantee to make after-sales service more prestigious for users, making cloud deployment easier and more convenient
AROSSCLOUD INC. promise users to receive an unconditional refund within 7 days of purchasing a cloud server, committed to creating a better server experience environment for you.We promise a full refund within 7 days without any reason for purchasing the AROSSCLOUD INC. server.
1. Submit a refund request
2. Reviewed and confirmed
3. Refund to account balance
4. Repurchase/Withdrawal
Within 7 days of new purchase you can apply for an unconditional refund;
Each user's cloud server/independent server/virtual host is limited to a maximum of one refund and a maximum of one refund can be accumulated;
Failure to sign contracts and apply for invoices;
Some promotional products do not support 7-day unconditional refunds (please refer to the promotional rules for details).
Submit a refund request in the user center
System review passed
Refund of funds to your account
Go to the user center to view
Hello, renewal and upgrade orders are sub orders and cannot be refunded
If the main purchase order meets the 7-day no reason refund rule, a refund can be applied for together
AROSSCLOUD INC. promises that due to AROSSCLOUD INC. malfunction, the product cannot be used normally. We will provide 10 times the compensation for the downtime to make your use comfortable
Contact customer service/submit work order
Technical troubleshooting and positioning issues
Quickly resolve faults
Verify the scope of compensation
Compensation of 10 times the fault time
Fault compensation
Due to the Arosscloud platform, your cloud server, cloud virtual host, and server hosting are completely inaccessible and cannot be used normally
Non fault class non compensable
The situation where the cloud product cannot be accessed or the IP is suspended due to user operations or attacks cannot be compensated
Operator failure cannot be compensated
Packet loss and delay caused by operator failures, losses caused by force majeure or unexpected events are not within the scope of compensation
A professional team of after-sales engineers will provide you with 7 * 24 * 365 technical services. If you encounter any problems during the use of AROSSCLOUD INC. cloud products, you can submit a work order in a timely manner
Pre sales service
The pre-sales consulting team will be dedicated to providing you with cloud product consulting, solutions, and other services
In sales services
We will equip you with a professional team of architects, providing one-on-one guidance on the entire architecture process to ensure the rapid cloud deployment of your business
after-sale service
Professional technical support is available 24/7, ensuring worry free use of your products and stable operation of your business
